Find out also how to fix an intermittent internet connection in Windows 10 or connect your computer to a mobile hotspot when your router isn’t working. If the connection works but you can’t open Outlook, your browser or other apps, see our guide on what to do when you can connect to a wireless router but not the internet. After each step, try to open Outlook and check if it works again. Whatever the reason for Outlook not opening on your device, there are several simple and advanced troubleshooting steps you can use to fix Outlook issues.
I understand that I should set up a completely new account, remove all traces of the old one and then import my emails back into the new account.Īfter such a long intro my question is how do I do this? I want to be sure that the new account is completely new and not tainted by the old one.There are several reasons why Outlook might not load or work correctly. I have exported my files using File/Open/Import to an Outlook pst file. I changed the file location back to the original settings using File/Info/Account Settings but this did not solve the problems. I copied the files to the new location, left the original files in placed and then changed the location using File/Info/Account Settings.Īfter the change things, at first seemed OK, as all the emails were present but I soon realised that all my email account details were missing and that I could neither send or receive emails. The former contains the OS and program files and D contains all my data.Īfter setting up Outlook 2010 for my email I decided to change the location of the outlook files from C:\Users. My laptop has two partitions, drives C: and D. I took the opportunity to upgrade the OS to Windows 8.0 and than to 8.1. I have just had serious problems with my lap which crashed and would not respond.
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